This article explains how account and device syncing works, how to reconnect, choose which data to keep, and what to do if issues continue.
In This Article
How Data Syncing Works
Reconnecting Your Device
Choosing Which Data to Keep
Further Troubleshooting
How Data Syncing Works
For your Lose It! data to sync across multiple devices, all of your devices must be logged into the same Lose It! account on loseit.com. Your data must first exist on loseit.com before it can sync to other devices, and the Lose It! app on each device must be connected to your account.
If one device is disconnected, that device will not receive updates from your other devices. If your device is disconnected and you delete the Lose It! app, you are at risk of losing your information.
Reconnecting Your Device
If your devices are not syncing, try reconnecting the app to your Lose It! account.
Before you begin:
- Update your app to the latest version from the App Store (iOS) or Google Play Store (Android).
- Compare your data in the app and on loseit.com. If there are differences, you will need to choose which set of data you want to keep, as merging data is not possible.
Then, to disconnect and reconnect:
- Open the Lose It! app
- Tap Profile (top right corner)
- Scroll down to the Manage section
- Tap Lose It! Account
- Select Disconnect Device
- Tap Lose It! Account again
- Select I Already Have An Account
- Log back into your existing account
Choosing Which Data to Keep
After logging back in, you may be prompted to choose which data to use:
- Data on your device → This option will overwrite the data on loseit.com with what is currently stored on your device.
- Data from loseit.com → This option will overwrite your device with the data saved online.
If you are not prompted, it means your app and online data already match.
Further Troubleshooting
If your devices still don’t sync after following these steps, open a support ticket with Customer Care. Include a description of the issue and attach a screenshot of the connection status from the device(s) that are not syncing.
To get to your your Connection Status:
- Open the Lose It! app
- Tap Profile (top right corner)
- Scroll down to Manage
- Tap Lose It! Account
- Tap Connection Status