Quick Answer: The "I/O reactor status: STOPPED" error on loseit.com is a temporary connection issue between the website and our food database that our team resolves quickly. While our engineers restore the web connection, you can continue logging seamlessly using the Lose It! app on your iOS or Android device.
Understanding the "I/O Reactor Status: STOPPED" Error
When searching for or logging food and exercise on loseit.com, you may occasionally see the error:
Request cannot be executed; I/O reactor status: STOPPED.
This occurs when the web server temporarily loses communication with our backend food search system. It is a known, intermittent issue that our engineering team actively monitors and resolves on the backend.
Workarounds and Troubleshooting Steps
- Log using the Lose It! mobile app: Open the Lose It! app on your iOS or Android device to record your meals and workouts. Mobile logging operates on a separate pipeline and remains fully functional during web outages.
- Check back shortly: Backend connection drops are typically resolved within a short timeframe.
- Refresh your web browser: Once a few minutes have passed, reload loseit.com to resume logging on your computer.
You do not need to open a support ticket if you encounter this error. Our internal system automatically alerts our engineering team so we can get website logging back on track as fast as possible.